KUALA LUMPUR, July 17 (Bernama) — The call for better service is among the public reactions to the higher deposit imposed by Tenaga Nasional Berhad (TNB).
The Malaysian Muslim Consumers Association (PPIM), for instance, wants TNB to provide better service for consumers to commensurate with the higher deposit, while the Federation of Malaysian Consumers Associations (Fomca) feels it is not an issue.
PPIM secretary-general Datuk Dr Maamor Osman said in raising the deposit, there should be assurance from TNB for better service.
He said the disruption in electricity supply which still happened burdened consumers, especially those in the business sector.
“I don’t think it is a suitable time to raise the deposit now. It gives no benefit to consumers because there are still disruptions in electricity supply.
“Consumers are also never compensated for losses incurred when there is power failure,” he told Bernama when contacted here today.
TNB, in a statement issued yesterday, said that the increase would be carried out in stages whereby the amount would be equivalent to two months’ electricity usage.
Meanwhile, Fomca president N. Marimuthu said the increase would not burden consumers and should not be made an issue.
He said the increase was in line with the service provided as well as to help cover the cost incurred by TNB.
“Our only request is for TNB to consider allowing consumers to pay the extra deposit in instalments so as not to burden the low-income earners,” he added.